Guest Survey Date of Stay: From  To Apartment Number: Was this your first stay at Essence Serviced Apartments?: Q1. How satisfied were you with the overall quality of:
Extremely SatisfiedSatisfiedNeitherDissatisfiedExtremely Dissatisfied
a) Your guest experience?
b) The level of customer service?
c) Your accommodation provided?
Q2. How satisfied were you with the value you received for the price paid? Were you:
Extremely SatisfiedSatisfiedNeitherDissatisfiedExtremely Dissatisfied
 
Q3. How satisfied were you with the reservation experience?:
Extremely SatisfiedSatisfiedNeitherDissatisfiedExtremely Dissatisfied
a) Overall satisfaction with the reservation experience
b) The accuracy of your reservation
c) The speed and ease of the registration process
Q4. How satisfied were you with the registration experience?:
Extremely SatisfiedSatisfiedNeitherDissatisfiedExtremely Dissatisfied
a) Overall satisfaction with the registration experience
b) The accuracy of your reservation
c) The speed and ease of the check in process
Q5. How satisfied were you with the guest room experience?:
Extremely SatisfiedSatisfiedNeitherDissatisfiedExtremely Dissatisfied
a) Overall appearance and decor of the guest room
b) Overall cleanliness of the guest room
c) Maintenance of the guest room
d) The quality of the bedding
Q6. How satisfied were you with the other facilities and services?:
Extremely SatisfiedSatisfiedNeitherDissatisfiedExtremely DissatisfiedNot Applicable
a) Overall quality of facilities experience
b) Personal safety and security at the property
c) Quality and value of high speed internet access
Q7. How satisfied were you overall with the service provided by the staff?:
Extremely SatisfiedSatisfiedNeitherDissatisfiedExtremely Dissatisfied
a) Presentation of staff
b) Friendliness of staff
c) Responsiveness of staff
d) Knowledge of staff
e) Helpfulness of staff
f) Accuracy of staff
Q8. How satisfied were you with the food and beverage offering?:
Extremely SatisfiedSatisfiedNeitherDissatisfiedExtremely DissatisfiedNot Applicable
a) Overall satisfaction with the food and beverage offering
b) Availability of food and beverages
c) Quality and value of food and beverages
d) Presentation of food and beverages
Q9. How satisfied were you with the check out experience?:
Extremely SatisfiedSatisfiedNeitherDissatisfiedExtremely Dissatisfied
a) Overall satisfaction with the check out experience
b) Speed of check out process
c) Accuracy of billing
Q10. How likely would you be to recommend Essence Serviced Apartments to a friend or business associate?:
Definitely WouldProbably WouldMay or May NotProbably Would NotDefinitely Would Not
 
Q11. Did you experience any issues during your stay?:
Yes No
What was the nature of the issue(s) you experienced?
Reservation Problem on check in
Housekeeping Issues
Facility not available (eg. Pool, restaurant etc)
Maintenance issues on property
Items in room not working/broken
Problem with High Speed Internet Access
Noise
Speed of service to issue raised during stay
Behavior of staff
Lack of knowledge of staff
Billing problem on check out
Other
Q12. Do you have any comments regarding your experience? Q13. How did you hear about us?
AdvertisingEssence Serviced Apartments Website
Other booking websiteMy Travel Agent/Manager
Search engineRecommended by a friend or colleague
Recommended by HospitalI telephoned the property and booked directly
My company booked direct with Essence Serviced Apartments
Q14. Can you please tell us a little about yourself? Would you stay with us again?
Yes No
Would you like us to add your details to our postal/email/SMS mailing list?
Yes No
postal Email SMS
Name:
Street Number/Name:
Suburb:
State:
Postcode:
Email address:
Phone:
0-2526-3536-4546-5556+
Your age:
What was the primary purpose of your stay?
Business - Building & Construction
Business - Government
Business - Sales/Consultant
Business - Other
Leisure - Holiday
Leisure - Hospital Visit
Leisure - Visiting Family or Friends
Leisure - Attending a social or family event
Leisure - Weekend away / short break
Leisure - Other

Conference Facilities Available

Call us now to inquire about our conference day packages, from only $49.00 per person. *Terms and conditions apply, *Min.  delegates per day required.

Thinking of a weekend Break?

Speak to the team at Essence to inquire about our special rates and inclusions!

Access negotiated rates with our online login and simplify the booking process with instant confirmation. Click here to contact us about creating a corporate account today!

Brisbane Events

Click here to see a list of the upcoming event options available at the Boondall Entertainment Centre.