Terms and Conditions
PAYING BY EFT / DIRECT DEPOSITS
Please ensure that you use your SURNAME and CONFIRMATION NUMBER as your reference and please also email us a copy of the payment lodgement. The amount paid will not be credited to your booking unless a lodgement receipt is received prior to arrival. EFT Details - are available please request at reservations.
CREDIT CARD PAYMENTS
Banks charge a merchant fee to process credit card payments - Visa & MasterCard 3%, Amex 4% and Diners 4%. EFTPOS AND CASH PAYMENTS ARE FEE FREE.
Full payment is processed at the time of booking, a receipt for your payment is sent to you via email within 48hours of making your booking. If your card declines for any reason, and a new method of payment is not supplied, your booking may be cancelled up to 48hrs prior to arrival.
Cancellations are only accepted in writing via email and must be received more than 48hours prior to arrival. If sent within 48hours of arrival, a minimum of the first nights accommodation or a maximum of the total amount of all nights booked, will be charged. This is dependant upon our ability to re-sell the room to another guest. If the room is resold then a full refund will be made. Cancellations are not accepted under any circumstances on high season or event nights. If you have already checked-in and you wish to shorten your booking to leave early, the balance of your accommodation will be held in credit for up to 12 months for you to use at another time. If
you feel your cancellation falls outside the above guidelines, it will be considered at the managers discretion, on a case by case basis - please forward your correspondence to firstname.lastname@example.org
Reception hours are 7am - 11pm Monday to Sunday. If you arrive outside these times, don't worry, you can still gain access to your room. A KEY SAFE is located on the outside of the building, on the wall immediately to the right of the Hotel Entrance. You will be asked to enter a PIN NUMBER to retrieve your keys.
24 hours phone assistance is available to all guests. Even if Reception is closed you are able to access assistance - on any house phone and on the external intercom located at the Hotel Enterance - DIAL 9. If for any reason this does not work - call the Hotel switch board on 3613 7400. If your query can not be resolved by our helpful after hours phone staff, please come to Reception first thing in the morning for a speedy resolution.
Travel Safely - we look forward to welcoming you to Essence Apartments
Conference Facilities Available
Call us now to inquire about our conference day packages, from only $49.00 per person. *Terms and conditions apply, *Min. delegates per day required.
Thinking of a weekend Break?
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